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Cancellation and Refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: it takes the payment, issues the invoice, calculates and pays taxes (VAT etc.) and handles refund requests.
Cancelling your subscription
You can cancel your monthly or yearly subscription at any time:
- In the app, the account button at the top right → My account → Manage subscription. On the Paddle page that opens, choose “Cancel subscription”.
- Or via the link in the receipt Paddle emailed you, or at paddle.net.
After cancellation no further payments are taken; all features stay available until the end of the period you paid for. Cancelling does not by itself mean a refund; for refunds see below.
Refunds within 14 days
If you are not satisfied with a payment (the first purchase or a renewal), you can request a refund without giving a reason within 14 days of the payment date. Send your request via paddle.net (find your order with your email address) or write to vita.serene@outlook.com; we will help you.
Approved refunds are made by Paddle to the payment method you used; depending on your bank, it may take a few business days to appear in your account. Subscription access for the period covered by the refunded payment ends.
In cases such as a wrong or duplicate charge, the service never becoming available, or a serious fault, write to us regardless of the 14-day period; we will look into it and provide a fix or a refund. Paddle may refuse a refund where there is clear evidence of fraud or abuse of the refund right. Paddle's refund policy: paddle.com/legal/refund-policy.
Deleting your account
You can delete your account and your stored information with “Delete account” in the account window. If you have an active subscription, you must cancel it first. A paid period in a deleted account cannot be restored.
Service provider
Hatice Beşikçi Sürmeli (sole proprietorship; brand: Easy3dPaint)
Mimar Sinan Mahallesi, 117. Sokak, No: 4/10, Atakum / Samsun, Türkiye
Phone: +90 542 224 95 83 · Email: vita.serene@outlook.com
Tax office / number: Gaziler Vergi Dairesi / 1660574509 · MERSIS no: 3153-7598-7080-0000